Return
If you do not like the items you have ordered or do not fit, you can send them to our Right of return within 14 days send back.
Germany
The return within Germany is free of charge.
Returns steps:
- Click on the following link for your return to Returns center >>
- Enter your order number (DE .....) and your email address. Please make sure not to use any spaces or the e-mail address with which you placed the order.
- You will then receive an email with the link to the DHL return label.
- at pay with Klarna In addition, register the return with Klarna to avoid dunning fees
Note: If you have the Send back the entire delivery, we calculate the shipping costs. This means that we withhold the shipping costs you paid for the return.
All other countries
The return shipping costs are to carry yourself.
Returns steps:
- Click on the following link for Returns center >>
- Enter your order number and email address.
- at Payment with Klarna also register the return with Klarna to avoid reminder fees
- Please use the address label and send the goods as a prepaid package to the following address and keep the delivery receipt.
PVS Fulfillment-Service GmbH
c / o NATURANA
Werner-Haas-Str. 5
74172 Neckarsulm
Note: If you have the Send back the entire delivery, we calculate the shipping costs. This means that we withhold the shipping costs you paid for the return.
If you have any further questions, please contact our customer service, who will be happy to help online@naturana.de
Unfortunately we can no exchange make. We ask you to return the items and order your favorite underwear again.