Right of withdrawal

Right of withdrawal

First of all, we would like to inform you that in the event of a return of goods, the return must be registered via the online return center. You can find all information on how to do this here.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Naturana Dölker GmbH & Co. KG, Hinterweilerstraße 3, 72810 Gomaringen, online@naturana.de) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

Naturana Dölker GmbH & Co. KG, Hinterweilerstraße 3, 72810 Gomaringen, online@naturana.de:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this is communicated on paper)

- Date

(*) Delete where inapplicable


The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, which for reasons of health protection or hygiene cannot be returned are suitable if their seal has been removed after delivery.

The statutory right of withdrawal of fourteen days applies. The thirty-day extended right of return is a voluntary customer service. The voluntarily extended right of return expires if thirty days after receipt of the goods have been exceeded. A free return is no longer possible from this point in time. It should be noted that the right to reimbursement of shipping costs according to §357 (2) BGB only exists if the cancellation period of fourteen days is observed. You can find an overview of the shipping costs here.