Shipping & Returns

1. Shipping

We ship your order with DHL. An order is currently possible in the following countries.

Germany
Shipping €4.50
Free shipping from an order value of €75.00 
Delivery time 1 - 3 working days

Austria - Croatia - Poland - Czech Republic
Shipping €5.95
Delivery time 3 - 5 working days

Belgium - Netherlands - France - Spain (except Canary Islands) - Italy - Portugal
Shipping €6.95
Delivery time 3 - 5 working days

 

2. Return

It is important to us that you are completely satisfied with your NATURANA products. If you do not like the items you have ordered or do not fit, you can return them within 30 days as part of our return policy. Please note that we can only accept unworn laundry.

 

Free returns within Germany

How can I return my products?

Register your return online here:

Returns within Germany are free of charge. Please enter your order number (DE.....) and e-mail address of the order. You will then receive an email with a link to the DHL returns label and a QR code.Purchase via Klarna: Report your return to Klarna in good time to avoid any reminder fees. As soon as we have checked your goods in the warehouse for integrity and completeness, your money will be credited to you (the processing time can be 10-15 working days after receipt in our logistics).a notice: Please note that if the order is returned in its entirety, the shipping costs will be charged and will not be reimbursed when the return is processed.

Returns from abroad

How can I return my products? 

Register your return using the button below. The return costs are to be borne by yourself. Please use the address label and send the goods as a franked parcel to the following address and keep the posting receipt.


PVS Fulfillment-Service GmbH
c/o NATURANA
Werner-Haas-Str. 5
74172 Neckarsulm 

Exchange:Unfortunately, we cannot offer an exchange at this time. We ask you to return the items and to order your favorite items again.