For every body. Every day.
Bold by nature. Comfortable by design.
Frequently Asked Questions
1. I have a complaint – who should I contact?
If you have a complaint, please contact support@naturana-shop.zendesk.com and send us your order number, item number and a photo of the fault, the inside label and the entire item. We will get back to you as soon as we receive this information to let you know how to proceed.
2. Which countries do you deliver to, and how much does it cost to return items there?
We deliver to Germany, Austria, Poland, the Czech Republic, Belgium, the Netherlands, France, Italy and Spain (excluding the Canary Islands). Returns from Germany are free of charge; for returns from other EU and non-EU countries, you are responsible for the return postage costs.
3. How do I track my delivery?
As soon as your parcel leaves our logistics centre, you will receive an email containing the tracking link so you can track your delivery.
4. I’m not receiving the newsletter, even though I’ve signed up – why is that?
Check the spam settings with your email provider – T-Online often blocks these emails automatically. If you haven’t received the email, please contact support@naturana-shop.zendesk.com.
























