We offer you a selection of convenient payment options: PayPal, credit card, purchase on account (via Klarna) and other options.
Note: In the case of a return, the refund will always be made to the payment method you have chosen.
PayPal / PayPal Express
PayPal is an online payment service provider with which you can pay safely and easily. Your bank account or credit card will be linked to your PayPal / PayPal Express account. To pay with PayPal you need a PayPal account.
If you pay by PayPal / PayPal Express, you will be automatically redirected to the PayPal website. Enter your PayPal login details here and confirm the payment. After a successful payment you will be automatically directed back to the Naturana shop. As soon as PayPal has approved the transfer to Naturana, you will receive a confirmation email.
For more information on Paypal / Paypal Express, see www.paypal.de
Purchase on invoice
When paying via Klarna, you have the option of paying for the order later - within 14 days of placing the order. If you want to pay for an order with Klarna and do not yet have an account, you will be redirected to Klarna immediately after placing the order and can create an account there. After the order has been confirmed, you will receive the invoice including a request for payment directly from Klarna.
Please contact us for the following topics directly to Klarna:
- Adjustments to the payment term
- Returns: Please register your return with Klarna in order to extend your payment term. The invoice amount minus the return is only due when the return has been received in our logistics center. Further information at: https://www.klarna.com/de/kundenservice/ich-moechte-meine-bestellung-retournieren-wie-gehe-ich-vor/
- Delivery delays: To extend your payment term, select the Problems button under Orders in your account. You can find more information here.
You can reach Klarna by phone at 0221 669 501 10.
Please note that if you pay with Klarna, the payment request is transferred from Naturana to Klarna. Any reminder fees incurred will be charged by Klarna and must be paid to Klarna.
Instant bank transfer
You have the option of making an instant transfer. After submitting the order, you will be redirected to a payment form. Enter your online banking details:
- account number
- pin code
Please note: With this payment method you need an online banking account with a PIN / TAN procedure.
If you would like to find out more about Sofort-Überweisung via Klarna, please click here: https://www.klarna.com/sofort/
Please note: With Klarna you can only pay for the shipping countries Germany, Austria and the Netherlands.
If you pay by credit card, your credit card account will be debited with the invoice amount after completing the order. VISA, Master Card and American Express are accepted.
To use credit card payment, please provide the following information:
- Card number
- Cardholder name
- Expiry Date
- three-digit security code (CVV)
The security code can be found on the back of the card. Please make sure that the data has been entered correctly in order to enable a smooth payment process.
Google Pay is a mobile payment system that allows you to pay securely and quickly. You can use Google Pay via an Android smartphone / smartwatch or Google Chrome. You can add your debit and credit cards as well as your bank account to Google Pay via PayPal.
Select the payment system Google Pay and a card with which you would like to pay. You can also add a new card during the settlement process. Once the card has been successfully selected, Google Pay sends all relevant data directly to the Naturana online shop.
For more information visit the website from Google Pay.
With Apple Pay, you can buy quickly and easily on the Internet. Please note: You need an Apple device and the Safari browser for the processing process. Add your debit, credit, and prepaid cards to your Apple device.
Select Apple Pay in the ordering process and check your details. The information provided and your card can be changed at any time. To complete the purchase process you have to confirm the payment with Face-ID, Touch-ID or your code.
You can find more information here.
iDeal is an online payment service provider from the Netherlands. It is important that you have an online banking account with a cooperating bank. After selecting this payment method, you will be automatically forwarded to your bank. In order to complete the processing process, enter your account number and confirm your details.
For more information, click here.
EPS is an online payment method of the Austrian banks with which you can pay safely and easily. First select your bank and log in with your login details. You can then confirm your transfer using the TAN procedure. If the entry is successful, you will receive an order confirmation.
If you have further questions, follow the link: https://www.eps-ueberweisung.at/
You can pay securely with Bancontact, a Belgian payment provider. Please note that you must have a bank account with a cooperating bank. You will then be forwarded to your bank so that you can enter all relevant data there. The app is recommended because all data is stored automatically.
For more information, see https://www.bancontact.com/en